The client support that you'll receive from your cloud hosting provider is very important, no matter if you have pre-sales questions and you are not a client yet, or you have a technical issue with an existing account. Prompt and accurate information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is generally a proof that you're ordering from a real website hosting supplier and not from some reseller. If you purchase a hosting account via a company that does not own its servers and it cannot access them right away, it's very likely that you'll wait for a day or two in order to have a response to any kind of question, thus your web sites may remain offline for a long time. Alternatively, a company that offers different options for communication and has a support crew that is available any time can assist you right away and help you minimize or totally avoid any kind of downtime and possible losses.

24/7 Customer Support in Cloud Hosting

We offer 24/7 customer, billing and tech support for our Linux cloud hosting. Even if you aren't our customer yet and you have some questions, we can help you promptly and provide you with the needed info, to give you the choice to make an informed decision when you obtain your new hosting account. We're available at any moment, including weekends and holidays, and we provide numerous means of communication to get in touch with us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have multiple telephone numbers all over the world, thus you are able to call the one that is closer to you. The max response time for the emails and your tickets is 1 hour. The actual response time is around 15-20 min, so you can forget all about waiting for days and nights to get support for any kind of task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to try out our support services even before you buy a semi-dedicated server account from our company as we have phone and online chat support for billing, pre-sales and general questions. Our representatives can help you find the ideal package or give you info about our servers, in order to confirm whether the system requirements for your websites are met. When you're a current customer, you'll also be able to get in touch with us via electronic mail or through our ticketing system, that is accessible from the Hepsia website hosting Control Panel. We warrant that any time you employ these two methods of communication, you will get a reply within a maximum of an hour and that’s 24/7, which includes weekends and public holidays. If you've used the web hosting services of other suppliers, even large ones, you are able to compare the reply time due to the fact that it ordinarily takes a full day for them to take care of a support ticket.

24/7 Customer Support in VPS

Every single virtual private server package that we provide includes 24/7 customer and technical support, therefore in case you experience any problem with the pre-installed software on the machine or you have any pre-sales or general questions, you're able to contact us at any time, even weekends and holidays. For your convenience, we supply different ways of communication - phone support with several local numbers around the world, live chat, email messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues since it will be easier to track what is going on. The maximum warranted reply time for all the emails and tickets is 60 minutes, but it rarely takes that long to receive help. When you add the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Hosting

With a one-hour maximum reply time warranty, you will receive quick support when you acquire a dedicated server from our company. Our customer and technical support crews are online 24/7/365, which means that any time you open a ticket through your billing account or you send an email regarding any problem with the server or the pre-installed software on it whatever the time of the day, you'll get an answer within one hour, even during holidays. Our ticketing system is the perfect option if the matter in question needs longer time to be resolved or in case it needs to be forwarded to our admins, since it is far more convenient to track the communication sent on both sides. For common, sales and billing issues/inquiries, you can phone us or talk to a live agent through our chat service. In case you add the Managed Services upgrade to your server plan, our admins will also help you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 too.