There are different ways to contact the web hosting company whose services you’re using, but the one that you will always find irrespective of which company you select is a ticketing system. It is the least complicated communication medium for different reasons. If no customer service team member is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will invariably be received. Furthermore, you can copy and paste large pieces of information without the need to worry about printing mistakes, and in case a specific problem requires more time to be solved or a number of responses have to be exchanged, all the info will be in the same place, so each party can always see the comments provided by the other one. The downside of using tickets to touch base with your hosting company is that they’re usually separate from the hosting platform, which means that if you need to supply information or to adhere to directions, you’ll need to use no less than 2 different systems and this number can rise if you would like to administer a number of domains. Moreover, lots of web hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting around for an answer.

Integrated Ticketing System in Cloud Hosting

In stark contrast to what you may find with numerous other hosting companies, the ticketing system that we are using with our Linux cloud hosting is an indivisible part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to remember different log-in credentials, since you will be able to manage your tickets and the web hosting account itself in a single location. So, if you have an inquiry or experience an obstacle, you can contact our tech support staff representatives on the spur of the moment. Our ticketing system features a clever search mechanism. This means that even if you have sent many tickets through the years, you will be able to track down the one that you want without any effort. In addition, you can see knowledge base instructions for resolving commonly encountered problems.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was created with one aim in mind – that you should be able to manage everything associated with your account from a single location and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have a query or confront a challenge, you can touch base with our client care staff instantly without having to sign in to a completely different admin interface. You can browse your web files or check a variety of settings in your account while opening a new ticket or reading the response to an old one. In case you have a multitude of tickets and you would like to track down a given one, you can use the clever search option, which is available in the Help section of the Control Panel. We’ll make sure you receive a reply in no more than 60 minutes irrespective of the essence of your enquiry or issue.