A live chat is one of the many methods of communication provided by some hosting companies as part of their support services. Depending on the company, the chat is used for pre-sales, billing and/or tech assistance. This way of communication is quicker as compared to a support ticket and it will make it less likely to misspell or misunderstand anything compared to a telephone call with a representative. In addition, if the problem that you have requires some time to be reviewed and dealt with, you can do something else in the meantime instead of just waiting, as you'd have to do if you call. You can also use a live chat support service totally free as long as you have world wide web access even when your web hosting provider is based in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

We provide a live chat assistance service for all of the Linux cloud hosting that we offer and we're able to help you with almost everything live. In case you do not have an account with our company yet, we will give you more info about the packages in order to help you to pick the most appropriate plan. In case you are an active customer, we will be able to help you with any general or billing matter and with multiple common tech issues, such as an e-mail address installation in a desktop email client. If you can't phone us for whatever reason or you are in a country where we do not have a local phone number, our live chat is the best option to get in touch with us. Needless to say, some problems require more time to investigate and test, which means that you will have to open a support ticket to our technicians, however, we can save you time and help you with various issues on the chat.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is online every day, even on holidays and weekends. It is one of the best ways to find out more about our Linux semi-dedicated hosting in case you don't have an account yet or to get some issue resolved in case you are a customer and our customer support agents will assist you in real time regardless of the time of the day you join the chat. In case you are unsure which plan is better for your websites, in case you need advice whether you should acquire a particular upgrade and how to obtain it or when you have problems installing an email account on your machine, you will be able to get in touch with us and we will give you the required details at once. The live chat is online even after our telephone lines are off for the day, which means that when you have an account here, you can be certain that you will always receive quick assistance with any kind of question or issue that pops up.