One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can just forget about waiting for hours, or even all day, to obtain an answer to an e-mail or a support ticket. No matter when you touch base with us, we will lend you a hand within only 1 hour with any technical or pre-sales questions you may have. As a matter of fact, our real response time rarely exceeds twenty-thirty minutes. Since we’re available day and night, you’ll always get assistance in a well-timed manner and we understand exactly how important that is in the Internet age. As soon as you contact us, we will answer your questions. If you face any technical obstacle, we will take care of it instead of you, or we will give you all the necessary information if there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a customer support ticket from your web hosting Control Panel or write an email connected to your semi-dedicated server, you’ll receive a reply within less than sixty minutes. You can contact us whenever you like in regards to general, billing or technical issues and given the fact that we’re available 24/7, you’ll invariably receive assistance in no time. Depending on the specific question or issue, we’ll give you more details, eliminate the complication if it has been caused by something within our reach or instruct you on what steps to take in case you have to edit a given setting for an app that we don’t have access to. You can forget about waiting around for a whole day for every single reply. As it is, in the majority of cases we respond to tickets and emails within twenty-twenty five minutes max.