If you have a site, a problem can always occur and it does not necessarily need to be connected with the hosting service itself. For example, something may go wrong when you bring an Internet app up to date or some critical content might be edited or erased by chance. No matter what the nature of the problem is, you’ll have to touch base with the respective client care staff and ask them to retrieve a backup or to assist you in fixing the problem that you are having. How fast they will do this will determine the time that your sites will be unreachable. For certain websites such as social networks or online shopping portals, an oft-repeated downtime duration often equals lost customers and cash. That is why, it’s extremely important that you use the services of a hosting company that offers not only a very good technical support service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can just forget about waiting for hours, or even all day, to obtain an answer to an e-mail or a support ticket. No matter when you touch base with us, we will lend you a hand within only 1 hour with any technical or pre-sales questions you may have. As a matter of fact, our real response time rarely exceeds twenty-thirty minutes. Since we’re available day and night, you’ll always get assistance in a well-timed manner and we understand exactly how important that is in the Internet age. As soon as you contact us, we will answer your questions. If you face any technical obstacle, we will take care of it instead of you, or we will give you all the necessary information if there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a customer support ticket from your web hosting Control Panel or write an email connected to your semi-dedicated server, you’ll receive a reply within less than sixty minutes. You can contact us whenever you like in regards to general, billing or technical issues and given the fact that we’re available 24/7, you’ll invariably receive assistance in no time. Depending on the specific question or issue, we’ll give you more details, eliminate the complication if it has been caused by something within our reach or instruct you on what steps to take in case you have to edit a given setting for an app that we don’t have access to. You can forget about waiting around for a whole day for every single reply. As it is, in the majority of cases we respond to tickets and emails within twenty-twenty five minutes max.