Despite the fact that this isn't the mainfactor to distinguish a dependable cloud hosting company from a bad one or a reseller from an actual supplier, the option to call and communicate with a live person is an indicator that you are not working with a one-person firm and that you'll be able to get in touch with someone any time you need assistance. The phone support for hosting services may vary from general to professional, which means that the issues which can be resolved with a call vary based on the particular supplier. In most cases, these issues are simpler and include billing or first level tech issues as more complex tasks generally require a support ticket where both you and the administrators can track what's going on with a given situation. Nevertheless, being able to call your service provider will save you lots of time and efforts for the multitude of small issues which may eventually show up at the time you manage your hosting account.

Phone Support in Cloud Hosting

Our cloud hosting plans offer telephone support 14 hours per day even on official holidays, so that if you don't have an account yet, you are able to phone us and learn more about our services or whether we meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so you're able to contact the number which is closer to you. In case you're a current customer, we can help you timely with all the general and billing matters and with numerous tech issues in order to save you time and efforts - we are aware of the fact that in some cases it's more convenient to talk to a live person so as to get things done instantly. Certainly, some matters simply cannot be resolved on the phone, so in such a case you're able to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hours a day as part of the support services for each and every semi-dedicated server plan that we provide. Since some issues are more complex and time-consuming, you may have to open a ticket if you come across such an issue, but for all the billing, general or minor technical issues you can always call us and we will assist you right away to save you the time you'll need to spend on opening a support ticket. Even if you don't have an account yet, you are able to find out whether you can host your sites on our high-tech cloud platform or you are able to get any other general info about our semi-dedicated solutions. We now have local numbers in the United States, the United Kingdom and Australia as well as a worldwide number, therefore you can call the one which is nearer to where you live.