1 hour ticket response
HostOlic’s team of technical support engineers is specialized in providing swift answers to all your queries. We’ll review your customer support ticket the minute it has been delivered and will get back to you with a solution to your problem within maximum 1 hour after the helpdesk ticket submission. In reality, our average response time is 20 minutes.
A Top–Quality Client Care Service
Our customer support engineers have significant experience in the Linux cloud hosting niche and are trained enough to offer a quick solution to your problem. If, however, the problem at hand is not within the competence of a customer support engineer, the technical support ticket will be forwarded to a programmer or system administrator for additional assistance.
An Easy–to–Browse Help Center
Included in the Hosting Control Panel is an intuitive Help Center, which features various information sources. You can browse through a constantly updated knowledge base featuring web hosting account management articles and web site management articles, watch the step–by–step video tutorials or check our F.A.Q. repository.